Refund policy
Returns & Exchanges
- Eligibility: Return or exchange within 7 days of receiving your suit. Exchanges will be fully paid by us but returns must be paid by the customer.
- Conditions: Suit must be in original condition, unworn, with tags, and in original packaging.
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Flaws: If the suit is damaged (tear, smear, etc.), contact us within 1 day for a free return.
How to Return:
- Click "Request Return" on your order status page (accessible via your shipping confirmation email).
- We'll review your request and send you the return address and instructions.
- Ship the suit back at your own expense following the provided instructions.
How to Exchange:
- Email us at suitsupportgs@gmail.com with your order number and the size or item you'd like instead.
- We'll review your request and send you a prepaid return shipping label.
- Ship the suit back using the provided label.
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Once received and inspected, we'll send out your exchange item.
Contact for Questions:
- Email: suitsupportgs@gmail.com
Refunds:
- Once we receive and inspect your return for any minimal use, we’ll notify you of the approval status.
- Approved refunds will be processed within 10 business days.
- If the inspection fails (e.g., if the suit is worn, not the original or is damaged/stained by the customer), we may return the suit without a refund.
- If you haven't received your refund after 15 business days, contact us at suitsupportgs@gmail.com
Exceptions:
- Gift cards are non-returnable.
- Tailored items are non-returnable.
Note: Items sent back without first requesting a return may not be accepted.
